Job Summary

Senior System Support Engineer

  • Location:
    Pleasanton, California
  • Salary:
    35 $ - 42.5 $ / Hour
  • Job reference:
  • Contract Type:

The Position
The Senior System Support Engineer that will be part of the System Development team focusing on the development of a cutting edge next-generation sequencing (NGS) system for IVD assays and applications. The individual in this position will be part of a team responsible for the systems support activities of the Research, Development and Clinical Affairs group, more specifically the installation, maintenance, calibration and validation of laboratory instrumentations.
Experience and Responsibilities:
• Working under general supervision, receiving general instructions; the individual in this position will install, maintain, calibrate and validate mature and in development instrumentation.
• Performs ancillary instrument support related tasks such as; conducting instrument operator maintenance training, documentation of instrument service, creation and/or revision of instrument parameter, and maintenance of instrument related tools, parts and consumables. Occasional travel may be required.
• Gives practical support and assistance and provides helpful suggestions to others for development of systems support activities.
• Develops advanced ideas in area of expertise. Guides the development of these ideas into new concepts and processes.
• May lead or significantly contribute to project teams to solve complex business problems.
• Trains and coaches others and serves as Systems Support expert resource to senior management, peers, and staff.
• Knows and effectively uses the broad concepts of System and customer support.
• Solves a variety of problems of diverse scope and complexity.
• Analyzes alternative approaches to creatively solve problems and/or develops new perspectives on existing solutions.
• Establishes, as appropriate, internal/cross-functional/customer relationships.
• May establish and work with individuals or teams outside of RMD.
• May provide guidance and training to other employees.
• May serve as a knowledge resource to lower levels and to other areas.
• Plans and executes own work.
Who are  you
You’re someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
• 5 years in medical device industry, preferably "hands on" experience with medical instrument maintenance. Good understanding of sequencing and molecular diagnostics products
• Working knowledge of hand tools and electronic test equipment.   
• Knowledge of Quality System Requirements (QSR), In Vitro Diagnostics Directive requirements (IVDD) and customer service concepts.   
• Excellent inter-personal and customer relations skills.
The next step is yours. To apply today, click on the "Apply online" button below.
Modis is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status and veteran status.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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