Job Summary

Senior User Experience (UX) Researcher job in Pleasanton, CA

  • Location:
    Pasadena, California
  • Job reference:
  • Category:
    Web Hosting
  • Contract Type:

Are you interested in working for a company that is a leader in the healthcare industry??
Are you authorized to work in the U.S. without sponsorship?  (We are unable to work C2C all employees must work W2).THIS IS A 12 MONTH CONTRACT-TO-HIRE W2 CONTRACT OPPORTUNITY
Senior User Experience (UX) Researcher job in Pleasanton, CA
The User Research family is responsible for assessing end-user needs with respect to digital presence, and based on those needs, combined with business goals, and throughout the greater digital presence, guiding the direction for the overall User Experience for visitors. Members of the User Research team must understand both the business and the technical aspects of the Web. They need to understand business stake-holders perspectives and the end-user's needs. Being able to bridge both the business and technical areas, and to fully understand the different languages used and processes employed, is critical to the success of this team. This team evangelizes the user perspective in the design and development activities for the entire Digital Presence. Through a combination of influence and standards, they guide the online user experience that will produce optimal results.
The User Researcher team member performs user research in one-on-one sessions, or with groups, as appropriate, either in-person or remotely and/or asynchronously. They use the information gathered during this research to inform online interactions. The ability to collect, analyze, and interpret user research is a critical component of this job family, as is the ability to translate user and stakeholder needs into an effective user interface.
Essential Functions:
• Conducts user interviews and research, from goals/needs assessment all the way to summative evaluations.
• Using qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions
• Suggests and pilots internal work process efficiencies that the team can align to.
• Works to build a collaborative, end-to-end engagement process both internally and externally with teams so that user research is a trusted partner early-on and through-out the product development cycle in reflecting consumer and business values.
• Advocates for meaningful use even when it might not be popular.
• Utilizes/Draws from personas to carry out research and heuristic analysis.
• Writes, moderates and reports on usability studies using established testing methodologies and configurations.
• Creates test plans for straight-forward and complex projects.
• Works with stakeholders to create moderators guides for testing.
• Works independently and/or with Stakeholders to create participant recruiting screeners.
• Conducts qualitative and quantitative analysis of testing results using standard methodologies.
• Develops recommendations based on test results. Reports on test results.
• Conducts and coordinates Usability tests using standard and best practice testing methodologies and configurations.
• Coordinates testing logistics including recruiting, incentives, parking validation, locations (room scheduling, may be multiple locations, or outside vendor). Sets up and tears down usability lab and observation room(s) including configuring the software and computer hardware (camera, laptop, networking, cables, etc.). Recruits participants. Manages overall experience of participants- escorting them to and from the testing room and handling incentives.
• Provides support for creating test stimuli - producing cards for card sorts, basic HTML clickpaths, or paper prototypes. Arranges testing materials - ensuring that there are an
appropriate number of collated copies of moderator's guides and participant demographics for the test and observation rooms.
• Adheres to our compliance practices for user and data protection.
• Strong ability to be self-organized and proactive in suggesting and bringing about positive change.
• Minimum three (3) years of digital experience moderating usability tests with large team and/or stakeholder engagement.
• Bachelor's degree in a related field.
• Master's degree in related field preferred.
If you feel that you are a great match for this opportunity, please apply directly or feel free to contact Josh at 303-222-2461.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire."

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