Job Summary

Service Desk Manager

  • Location:
    Elizabethtown, Kentucky
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Modis is seeking a Service Desk Manager for a job in Elizabethtown, KY 42702. The Service Desk Manager will lead and manage a team of 5-6 help desk employees to support about 2,600 internal employees with their PC’s.
Key duties to include (but not limited to):

  • Guide, mentor, coach 5 Help Desk employees to support 2,600 employee’s with PC/laptop, phone, application issues
  • Manage 3rd party vendor for after hour/weekend support to meet SLA’s.

An ideal candidate will possess:

  • 3+ years directly managing help desk/customer service personnel (hiring, firing, promoting)
  • Strong knowledge of ticketing systems (use Remedy)
  • Very adept technically of answering questions on Active Directory, MS Office Suite, connectivity, phones
  • Education: Bachelor’s is highly preferred but not required
  • Certifications: ITIL is highly preferred but not required


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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