Job Summary

Software Application Support

  • Location:
    Skaneateles Falls , New York
  • Category:
    Information Systems
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_20806_59565121

Job Title: Software Application Specialist
 
Our client, a very successful medical device company in Skaneateles, NY is seeking an SAP Sales & Distribution/Customer Service (SD/CS) Application Specialist.
 
In this role you will be responsible for ongoing support of the customer service aspects of SD/CS functionality, SD/CS Master Data maintenance, EDI processing and error resolution, and Sales Order Auditing to ensure smooth flow of orders through to shipment. Regular Job Duties/Responsibilities:
 
SAP SD/CS Master Data Maintenance, Customer Master
 
Responsible for maintaining integrity of the SAP Customer Master.
 
Maintain data standards, including corrective action procedures with Users.
 
Develop and execute routine auditing and cleansing of customer master data.
 
Requires in-depth understanding and compliance with training provided related to functionality and use of fields on Customer Master, including cross- functional integration to ensure highest standards of data integrity and no adverse impact of additions and changes.
 
Maintain and execute procedures for more complex Customer
 
Master Data maintenance activity (hierarchies, listings & exclusions, EDI customer-material info records, etc).
 
Material Master
 
Responsible for maintenance of Material Master Sales views.
 
Requires in-depth understanding of the functionality and cross tab integration issues.
 
Pricing Master
 
Assist SAP Application Team Manager in maintenance of worldwide pricing master data 2.
 
SAP Order Processing
 
Responsible for routine processing of EDI (exception processing and error resolution).
 
Proactive identification of recurring problems and recommendation for corrective action.
 
Maintain EDI Master Data. Partner Profiles, etc
 
Responsible for routine processing of orders received via the Esker Fax Automation Process.
 
Knowledge of GPO /IP Contracts and interaction with order process.
 
Assists with the daily distribution of resources to cover daily volumes of orders.
 
Sales Order Audit Process:
 
Daily audits and correction of SAP sales orders to ensure smooth flow of orders through the process.
 
Audits include: Blocked orders, incomplete orders, orders with no confirmed quantities, audits, blocked deliveries, credit problems, other as required.
 
Order Expedite Process:
 
Facilitate sales order expedite process.
 
Monitor orders with expedite status to ensure smooth flow of orders through to shipment
 
Resolve any SAP related issues that may impact order shipment
 
Reporting:
 
Responsible for creating/ providing/monitoring departmental reports on a scheduled basis to support team.
 
Order Entry Metrics ie:, Orders per day, per type, per source, orders requiring manual intervention vs automatic, Drop ship orders etc.
 
Identification of partners who may be candidates for EDI.
 
Pricing reports: ie Expiration date reporting, Customer specific pricing.
 
Customer master reports new customer adds etc.
 
Testing:
 
Participates in testing of new functionality as well as regression testing for new role outs, and new functionality in SAP.
 
To learn more about this great opportunity, apply today or call 315-233-4067.  No third party vendors.  Local Candidates only
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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