Job Summary

Software Support Engineer

  • Location:
    Phoenix , Arizona
  • Category:
    Information Systems
  • Contract Type:
    Direct Hire
  • Job reference:

A Software Support Engineer is available in Phoenix, Arizona through Modis Engineering . The client company is a leading supplier of semiconductor process equipment for wafer processing. If you are interested in a career with a fast paced, cutting edge company, then please read on.


Be a system expert for support of field problems and travel to customer (domestic and international) sites up to 70% when problems can't be resolved by local field service with the ability to fix 80% of the issues.
Be able to diagnose problems and recommend solutions through phone support to field service personnel and external customers.
Provide value and team work on engineering core teams for the development of new product introductions.
Support new product introductions into the field.
Lead and manage the escalation process/team as the organizations factory escalation owner.
Help in doing software and hardware configuration and quality assurance for all tools.


Bachelor's degree in a technical field: (i.e. engineering, chemistry, computer science) or equivalent technical training.OR Associate's degree in technical field or equivalent technical training, and 5 years fab experience
7 years’ experience in the electronic or semiconductor industry; 2 years’ experience at ASM or directly related experience.
Have hardware knowledge of PC based controllers and single board computers.
Have knowledge of Devicenet based I/O subsystems.
Experience with embedded systems (analog and digital IO, data networks, etc.)
Have knowledge of SECS/GEM protocol and associated software (SECSim Pro, CCS Envoy).
Have knowledge of serial communication systems and configuring Ethernet networks.
Have knowledge of Windows XP, and Window 7 operating systems and network configurations.
Programming experience helpful.
Knowledge of software development lifecycle and processes

If you are interested in this Software Support Engineer in Phoenix , Arizona please contact Michelle Grinberg a or call her at 480-636-4018. If you are interested in other positions with Modis please go to .

Modis is an equal opportunity employer.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement