Job Summary

Specialist Customer Advocacy

  • Location:
    San Diego, California
  • Job reference:
    US_EN_3_105432_322719
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temporary

Modis IT and Engineering currently has a Specialist Customer Advocacy position available located in San Diego, CA. This position is a contract position throught Jan. 2019. A qualified candidate would have experience managing the customer experiences relating to our products and services, demonstrate basic knowledge of the product line and how products are used and serviced, able to follow procedures and instructions, and has experience with pre and post sale assessments.


Responsibilities:

Customer Advocacy is responsible for managing the customer experiences relating to our products and services and for prioritizing business opportunities and product / service solutions.
Demonstrates basic knowledge of the product line and how products are used and serviced. Demonstrates knowledge of how to collect basic customer information.
Follows written procedures.
Raises issues of potential concern to others in the department.
Documents accurately customer feedback without adding opinion.
Forwards information to appropriate people as defined in written procedures.
Ensures that outcome of the issue has been communicated with customer prior to officially closing the complaint file.



Qualifications:



College / university graduate or has equivalent experience
Has basic knowledge of theories, practices and procedures in a job family or skill.
Applies knowledge and skills to complete own work.
Depends on others for instruction, guidance and direction.
Develops competence in own area by performing routine work.
Participates in clinical pre-sales support, assessment and evaluation of new products and services.
Participates in the post-sales assessment, design, implementation and monitoring of new products and services under direct supervision. Participates in customer training and consultation.
Provides basic support in driving customer acceptance and utilization of new products and services.
Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills.
Applies knowledge and skills to a variety of standard activities.


If you are interested in this position please click APPLY or contact me at carissa.kraus@modis.com or 949-864-2364

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement