Job Summary

Tech Support Specialist Position

  • Location:
    San Jose, California
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Are you a Help Desk / Desktop support professional looking to get exposure to a unionized environment?  Our client in San Jose is looking for an additional member and this can be you !  Please contact (Email Address Withheld by Request) for further information.
Tech Support Specialist Position
6 Mos. Contract
San Jose, CA

The Technical Support Specialist is responsible for all end user support of computer hardware and software as well as other assigned special projects.
• Communication with employees (emails, documentation, presentations, etc.)
• Thorough documentation for knowledge base and procedures
• Provides phone support
• Manage user accounts using Active Directory and other application database
• Provides application support for PeopleSoft, MVRS, customer web portals, etc.
• Provides desktop support (remotely or desk side)
• Manages and utilizes the IT Service Desk ticketing system to track all issues/requests tickets
• Carries out security and SOX procedures
• Patches security vulnerabilities
• Builds PCs and laptops
• Troubleshoots hardware, software and basic networking issues
• Install and troubleshoot printers and scanners
• Review event logs for troubleshooting
• Setup and support mobile devices such as iPhone and iPad
• Special projects (i.e. yearly PC replacement and laptop encryption)
• Occasional overtime work
• High school diploma or GED; bachelor’s degree preferred
• 3+ years’ experience with Windows operating systems (Windows 7, 8, 10), Microsoft Office Suites 2007 and 2013 including Outlook, and Active Directory
• Familiar with Windows Servers 2008 and 2012
• Strong troubleshooting skills with the ability to troubleshoot problems from start to end
• Self-motivated with the ability to work independently or as part of a team
• Excellent verbal and written skills
• Attention to detail and strong organizational/time-management skills
• Ability to provide excellent customer service and possess a positive attitude
• Ability to multi-task


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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