Job Summary

Technical Mainframe Manager

  • Location:
    Denver, Colorado
  • Job reference:
    US_EN_6_52128_61268195
  • Category:
    IT Management
  • Contract Type:
    Direct Hire

**This position is 3rd Shift and will operate during night hours.**
 
**You Must be able to pass the Public Trust Government background investigation.**
 
Please review the job description and must have requirements for the Technical Mainframe Manager opportunity. If you feel you are qualified and are interested, please apply. James Foley will be in contact with you as soon as possible.
 
 
MUST HAVES:
Managerial Experience: Minimum of 4 years with a Bachelors
Mainframe Experience: 1+ years of experience working/support Unix, Linux, Windows
Government Clearance: Must be able to pass the Public Trust Government background investigation.
 
 
JOB DESCRIPTION:
 
The Operations Shift Supervisor position is responsible for monitoring system alerts in a 24/7 Operations Center which supports the Department of Interior (DOI) data center and supervising the Operations Center staff on the third shift (11:00pm-7:00am, Tues. - Sat.). The Shift Supervisor is expected ensure that all processes and procedures are followed, alerts are properly escalated, and to assist in the training and development of the Operations staff. Job responsibilities include but are not limited to the following:
- Identify service impacting events relating to IT, network, and facility conditions. Escalate problems to the appropriate engineering disciplines within the organization or external vendors to achieve resolution.
• Maintain effective internal and external communications on their shift.
• Drive improvements in processes, procedures, and workflow while maintaining focus on the organization’s long term strategy.
• Work to foster a culture of teamwork and collaboration on their shift and with other shifts.
• Review all leave requests for members of their shift to ensure that they will continue to have appropriate coverage, submit the request to the Operations Manager for approval, and alert the Operations Manager of any unexpected overtime for their shift.
 
Shift Supervisors are expected to ensure that OPS team members are:
- meeting the expectations of their positions.
• well versed on Operations procedures and can locate the associated documentation.
• understanding the processes well enough to demonstrate it to the Shift Supervisor or other team members.
• able to identify missing procedures and properly document them as appropriate.
 
Work with the Operations Manager to:
- develop 90-day performance evaluations for new employees. Evaluations will also include developing goals for the year. For sub-contractor employees, the Shift Supervisor will provide evaluation input to the appropriate manager for their review process.
• develop annual performance evaluations for each individual on their shift.
• screen resumes, conduct technical interviews, and make recommendations for filling vacant positions.
 
Perform all Operations Center Technician position expectations, including:
- Monitor alerts, batch processes, and perform scheduled system checks. Follow documented procedures for any abnormalities and/or escalate to the appropriate group.
• Determine severity of problem, issue, or alarm and initiates problem resolution as appropriate; following standard escalation procedures for incident/problem tracking and resolution. Interact with support personnel on problem resolution.
• Document issues as appropriate within turnover documents, Remedy ticketing system, and email.
• Recommend and implement process/procedure improvements that will increase efficiency or improve services.
• Maintain documentation for all operating procedures in the proper repository.
• Support UNIX, Linux, Windows, and Mainframe systems.
 
Qualifications:
 
EDUCATION & QUALIFICATIONS:
 
Bachelor’s Degree and 4 years of experience. Associate's Degree and 6 years of experience. Additional years of experience may be used in lieu of a degree.
- Ability to work in a 24/7 environment.
• Occasional alternate shift coverage to fill in for vacations/sick time.
• Strong attention to detail and the ability to follow documented processes.
• Strong supervisory skills.
• Strong communication skills (both written and oral).
• Strong troubleshooting and computer skills. Authorized to work in the U.S. without sponsorship.
• Must be able to pass the Public Trust Government background investigation.
• Comfortable working closely with, and able to lead, a small team.
• Strong computer skills. Desired Qualification:
• Terminal or command line OS experience (i.e. - Mainframe/Unix/Linux/PowerShell).
• Google Apps, MS Office, and MS Visio experience.
• Basic knowledge of networked environments.
• Familiarity BMC products, such as ProactiveNet, Control-M, and Remedy.
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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