Job Summary

Technical Software Support Specialist

  • Location:
    Plymouth, Minnesota
  • Job reference:
    US_EN_3_105992_323113
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Technical Software Support Specialist
3-6 month contract
Plymouth, MN or Oakdale, MN

Provide technical support for large scale wireless device implementations:

Interface with customer install base on technical support queries to ensure timely and accurate response
Administer remote firmware pump deployments within the region and support global deployments through our assigned service centers


Resolve and coordinate technical support interactions with customer base:

Manage deployment of software upgrades/updates with the Americas region and as needed support global deployment processes
Responds to technical support queries and researches and troubleshoots issues to resolution
Interfaces with R&D, where appropriate, on resolving escalated technical support issues and obtaining software updates and/or suggested changes
Partners with outside technical vendor to oversee technical updates and enhancements


Monitor and administer SureLink gateways:

Monitor the site for errors, and address them appropriately and promptly
Review processes and be involved in project development with R&D to influence positive improvements in SureLink software
Review SureLink processes in general and drive improvements in the administration of the system
Create and improve Enterprise Server reporting as required to assure value from the system for both internal and external customers.


Responsibilities:

Interacts with third party technology and vendors
Maintain and develop expert technical knowledge in the products and supporting technologies
This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).
Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.
Act as Administrator for the SureLink cloud that support our SureLink remote support products.


Technical Knowledge and Skills:

Bachelor’s degree in computer science, engineering, technical communications.
Experienced in all Microsoft operating system platforms, including workstation platforms and Microsoft Server.

Professional PC knowledge in Microsoft Environments – MS-Windows Workstations & Server, MS-SQL
Basic Knowledge about software deployment tools (MS-SCCM, Citirx XenApps, ALTIRIS)
Basic Data base/SQL – Installing, troubleshooting, data migration
Basic network knowledge – LAN, Wifi, V-LAN
Basic IT security – Firewalls, V-LAN, Virus protection

Customer Support/IT Help Desk support experience
Three to five years-experience, or a combination of education and experience providing equivalent knowledge.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement