Job Summary

Technical Software Support Specialist

  • Location:
    Minneapolis, Minnesota
  • Job reference:
    US_EN_6_17199_60128993
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

Modis is looking for an excellent Technical Software Support Specialist for a great company! Are you looking for your next job? Please see below for details.
 
Technical Software Support Specialist
3-6 month contract
Plymouth, MN
 
Provide technical support for large scale wireless device implementations:
•Interface with customer install base on technical support queries to ensure timely and accurate response
•Administer remote firmware pump deployments within the region and support global deployments through our assigned service centers
 
Resolve and coordinate technical support interactions with customer base:
•Manage deployment of software upgrades/updates with the Americas region and as needed support global deployment processes
•Responds to technical support queries and researches and troubleshoots issues to resolution
•Partners with outside technical vendor to oversee technical updates and enhancements
 
Monitor and administer SureLink gateways:
•Monitor the site for errors, and address them appropriately and promptly
•Review processes and be involved in project development with R&D to influence positive improvements in software
•Create and improve Enterprise Server reporting as required to assure value from the system for both internal and external customers.
 
Responsibilities:
•Maintain and develop expert technical knowledge in the products and supporting technologies
•Act as Administrator for the SureLink cloud that support our SureLink remote support products.
 
Technical Knowledge and Skills:
•Bachelor’s degree in computer science, engineering, technical communications.
•Experienced in all Microsoft operating system platforms, including workstation platforms and Microsoft Server.
    oProfessional PC knowledge in Microsoft Environments – MS-Windows Workstations & Server, MS-SQL
    oBasic Knowledge about software deployment tools (MS-SCCM, Citirx XenApps, ALTIRIS)
    oBasic Data base/SQL – Installing, troubleshooting, data migration
    oBasic network knowledge – LAN, Wifi, V-LAN
    oBasic IT security – Firewalls, V-LAN, Virus protection
•Customer Support/IT Help Desk support experience
•Three to five years-experience, or a combination of education and experience providing equivalent knowledge.
 
If you are interested, please apply or send your resume to Jeremy Wills (Email Address Withheld by Request).


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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