Job Summary

Technical Support Analyst

New
  • Location:
    Louisville , Kentucky
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_3_105996_316151

A Technical Support Analyst job in Louisville, KY is available courtesy of Modis Engineering and Technology on a contract-to-hire. To be eligible for this position you must have a Technical Degree, Help Desk experience in a call center environment or strong technical training. In this position you will be troubleshooting technical issues from the end users. Additionally you'll be gathering the proper information and escalating advanced issues to the proper contact point.

Technical Support Analyst job responsibilities include:
• Troubleshooting technical issues from the end users
• Gathering the proper information and escalating advanced issues to proper contact point
• Coaching end users on why the issue is occurring and any preventative measures they can take in the future

QUALIFICATIONS:
• Must have either Technical Degree or Help Desk experience in call center environment or strong technical training
• Strong technical aptitude of hardware, software and networking issues preferred
• Working knowledge of software applications and problem resolution preferred
• Ability to work variable shifts required

If you are interested in this Technical Support Analyst job in Louisville, KY then please click APPLY NOW. For other opportunities available at Modis Engineering and Technology go to www.modis.com. If you have questions about the position please contact Debbie Ryan at 502.715.4429 or debbie.ryan@modis.com.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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