Job Summary

Technical Support Analyst

  • Location:
    Saint Louis , Missouri
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_17465_59298991

We have an immediate job opening for a Technical Support Analyst in the Olivette area to help our client provide outstanding technical system and user support by responding to calls, email, and other requests for technical support.  If you’re looking for a company that offers above average salaries, a very stable company and a great work environment, then this is the job for you!
 
Technical Support Analyst
Location: Olivette, MO
Type: Contract to Hire
 
Job Description


  • Ability to identify and organize tickets as well as monitor and respond quickly and effectively
  • Monitor Service Desk for tickets assigned to the queue
  • Appropriately use diagnostic utilities, knowledge base, and internet resources when required to aid in troubleshooting
  • Deploy software to client devices using enterprise deployment tools
  • Remotely install printers
  • Utilize and maintain the Service Desk tracking software
  • Monitor alerts and, as necessary, coordinate further action
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Familiarity with Security Request processes and procedures.
  • Working knowledge of processes and procedures necessary to grant access to enterprise services and resources.
  • Assist in the setup of computers, laptops, tablets, smart phones and applications
  • Act as a liaison between customers and technical escalation teams

 
Education/Experience:
Education:

  • Associates or Technical Degree, Computer Technology or 3 years equivalent experience

 
Computer Skills:

  • 3+ years’ experience with PC and with hardware/software troubleshooting to the component level in a Windows 7 and Windows 8 environment.
  • 3+ years of direct or indirect problem determination and resolution.
  • Must be self-motivated, team oriented and possess strong communication and interpersonal skills.   

 
We would love to hear from you and discuss this job in more detail, so please SUBMIT YOUR RESUME TODAY and one of our staffing specialists will contact you immediately!  Today!  Maybe even within the next hour!


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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