Job Summary

Technical Support Engineer

  • Location:
    San Jose , California
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Technical Support Engineer
Location: San Jose, CA
Duration: One Year Contract renewed quarterly
Our client is looking for a resource to serve as a third level technical support on a global basis via phone, email, web and remote access for Catalyst Switching products to customers, partners and other teams. In this role, you will gain insight on the detailed functionality of Cisco Catalyst Switching products and partner with all distributed elements of engineering and the service chain. The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment.
Role & Responsibilities
- Provide level 3 technical support for Cisco Catalyst Switching products
- Analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks
- Build moderate-to-complex lab setups to duplicate and solve customer problems
- Develop and deliver technical training to global delivery partners and other teams
- Work with software engineering to improve product quality by filing software defects and testing fixes
Minimum Qualifications
- BS/BA degree required
- 4+ years related experience
- Working knowledge of layer 2 / layer 3 protocols and technologies including:
Spanning Tree
- Experience troubleshooting network or application performance issues
- Ability to communicate effectively both verbally and in writing
Desired Skills
- Software scripting (Python, Perl, JavaScript)
- Hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650)
- Cisco Express Forwarding (CEF)
- Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
- Customer Support experience is preferred
- Cisco Certifications: CCIE, CCNP

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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