Job Summary

Technical Support Job in Phoenix, Arizona

  • Location:
    Phoenix, Arizona
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Technical Support job in Phoenix, AZ.
Fortune 500 American Brokerage and Banking company looking to fill a Technical Support job in Phoenix, AZ.
Duties & Responsibilities:
1. First point of contact for our internal customers, via phone calls, ticketing, and email. Must exhibit strong inter-personal and communication skills, as this role has regular interactions with various support groups and end-users.
2. Fulfill assigned roles such as alert monitoring, transcribing events, paging out to business partners, and participating in service recovery events.
3. Focus on service restoration of incidents, while also escalating to the appropriate team(s) as needed.
4. Completes work assignments based on departmental priorities and system criticality, under general supervision of more experienced administrators.
5. Create change tickets for routine accelerated hardware replacements on servers. Execute change tickets with assistance.
6. Maintains and increases technical knowledge by attending training activities and establishing personal networks.
7. Performs other duties as assigned or apparent.
Zero to two years of experience in a large data center environment (1000+ servers)

  • A general knowledge and understanding of server operating systems as normally obtained through the completion of a Bachelor's degree in computer science/information systems or formal technical training.
  • General knowledge with managing technology in remote environments and working in a 24x7/high availability datacenter environment.
  • General knowledge of core infrastructure services such as DNS, NAS, SAN, Networking, SMTP, NAC, Active Directory, GPOs, and DHCP.
  • General knowledge of load balancers (HSE, CSM, Netscaler) to add or remove specific servers and/or service ports from load balance under supervision of a senior staff member.
  • High skill with of most UNIX/Windows Server commands/utilities.
  • Familiarity with most basic system administration tools and processes; for example, can boot/shutdown a machine, add and remove user accounts, use backup programs and fsck, maintain system database files (groups, hosts, aliases).
  • Fundamental understanding of a UNIX or Windows Server-based operating system; for example, understands job control, soft and hard links, distinctions between the kernel and the shell.
  • Use of monitoring system (Managed Objects) to acknowledge, investigate, close, or escalate alerts.
  • Use of ticketing system (BMC Remedy) to create, document, escalate, and re-assign tickets. Able to perform administrative tasks such as paging out to business partners, transcribing technical conference calls, and answering calls from phone queue.
  • Must possess the ability to prioritize and perform multiple tasks simultaneously.
  • May be called upon to assist with an outage and or event to restore services.
    If you are looking to further your technical support career with a top American company, apply for the Technical Support job in Phoenix, AZ today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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