Job Summary

Technical Writer

  • Location:
    Grand Rapids , Michigan
  • Category:
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Responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions.
Primary responsibilities

Principal Duties and Responsibilities

• Plan, research, analyze and create content using technical writing theories, methods and tools.
• Enforce the Zimmer Biomet Quality System standards.
• Interpret and advocate industry technical writing standards and adapt them as needed.
• Ensure document content quality by consistently managing and organizing information for accuracy and readability.
• Identify, analyze, and recommend solutions to cross-functional projects relating to technical writing and business process efficiencies.
• Establish and manage relationships from document to document, within document content, or to other points of reference for product information.
• Initiate, coordinate, and lead cross-functional writing projects; negotiate project priorities, deliverables, and timelines to meet the needs of compliance and supported functional areas.
• Explore new writing methods and technologies to recommend and implement innovative solutions.
• Revise manuals for legacy devices and develop manuals for new devices.
• Work with employees from various departments (e.g., Research and Development, Sales, Clinical Education, Quality, Regulatory, Marketing, etc.) to identify the technical information to be conveyed to internal and external customers.
• Manage reviews of manuals with multiple functions.
• Study drawings, specifications, mockups, and product samples.

• Explain scientific and technical ideas in simple language
• Knowledge of or ability to quickly learn the Company’s product portfolio and processes.
• Able to take action in solving problems and making decisions while exhibiting judgment and a realistic understanding of issues, able to use reason, even when dealing with emotional topics.
• Demonstrated ability to communicate effectively (both oral and written) in a clear and concise manner.
• Presentation skills. Able to clearly present information through the spoken work; influence or persuade others through oral presentations in positive and negative circumstances, listens well. Must be able emit a level of confidence and expertise.
• Ability to establish relationships quickly with a broad range of constituents. Must possess a collaborative style to work effectively throughout the organization. Able to work with people in such a manner as to build high morale and group commitment to goals and objectives.
• Ability to withhold actions or speech in the absence of important information: deal with unresolved situations, ambiguity, frequent change, delays, or unexpected events.
• Able to create positive energy and motivation in both individuals and groups.
• Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; to present information in an attention-getting and interesting manner.
• Technical proficiency in Adobe Pro, XML. MS Project, MS Word, MS Excel, MS PowerPoint, Visio.


• 3 to 5 years with Bachelors degree or 1-3 with a Masters degree.
• Experience working in a medical device or other regulated environment/industry would be helpful

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