Job Summary

Telecom Administrator

  • Location:
    Knoxville, TN
  • Job reference:
  • Category:
    Hardware Engineer
  • Contract Type:
    Direct Hire

Telecom Administrator

One of our clients in the Knoxville, TN area is looking to bring on a Telecom Administrator. This person will be responsible for assisting with all aspects of maintaining and sustaining the Cisco VoIP network, including: maintenance of existing telecommunications networks, maintaining server hardware, coordinating with vendors, and assisting with upgrading/configuration and installation of Cisco hardware. Please take a moment to review the duties and qualifications below:


  • Responsible for all aspects of maintaining, configuring, and sustaining the Cisco VoIP network with oversight provided by senior administrators
  • Analyzes business requirements with assistance and oversight by senior administrators to design, implement and maintain an infrastructure solution using Cisco technologies
  • Optimizes, implements and troubleshoots Cisco Unified Communication Solutions including Call Processing, Voicemail, and Voice Gateways with minimal assistance from senior administrators
  • Delivers related basic network services associated with the planning, deployment, installation, administration and management of VoIP networks
  • Provides support for third party products including Workforce Management and Quality monitoring software
  • Assist Network Engineer with implementing, troubleshooting and maintaining network equipment as it pertains to the telephony network
  • Performs other related duties as required


  • Basic knowledge of Call Center environment is essential.
  • Basic understanding of current VoIP technologies, business continuity, and disaster recovery processes as they pertain to voice services
  • Problem solving and analytical ability to analyze basic to moderately complex voice configurations with assistance from senior administrators and manage same on a day to day basis.
  • Strong verbal and written communications skills
  • Requires diplomacy, facilitation skills, and the ability to manage conflict with assistance from supervisor or senior administrators.
  • Cisco

This is a great opportunity with a very established company in the Knoxville, TN area. Our client is looking to bring the right person onto their team as soon as possible, so do not wait, and apply today at!

Apply Below!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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