Job Summary

Telecom Engineer

  • Location:
    San Francisco, California
  • Job reference:
    US_EN_6_17195_61379621
  • Category:
    Telecom Software
  • Contract Type:
    Contract/Temporary

**Please call Aparna Sreeraman at 415 228 4275 or email Aparna.sreeraman at modis.com if you have any questions about the opportunity**
Modis’s client is looking to hire a Telecom Engineer and it is a long term contract opportunity. Job location can be Vacaville or Pleasanton, CA
Looking for candidates local to Bay area, CA
• Troubleshoot and implement VoIP systems and services based on Avaya technology.
• Work with the client Call Center management to ensure optimum operation of current VoIP systems and Call Center Applications for Call Center needs.
• Work to ensure that VoIP systems and Call Center Applications meet service level expectations in both current and proposed infrastructure implementations.  
• Work closely with the development teams to ensure new applications will integrate properly with Telecom systems and services
• Work closely with the QA team to ensure that new or changes to telecom infrastructure are tested appropriately within State Funds QA process.
• Well versed on Avaya hardware and software.
• Very knowledgeable with Call Center Applications, both from a support and operations perspective (e.g. Oceana, WFO, WFM, IC/OA, CMS, RightFax, AEP/IVR, etc.).
• Provide on-site and remote technical assistance to other resources and to customers
• Provide VoIP systems design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, maintenance strategy.
• Maximizes VoIP systems performance by monitoring performance; troubleshooting VoIP problems and outages; scheduling upgrades; collaborating with others on VoIP optimization.
• Understand and generate metrics data
 
 
TECHNICAL KNOWLEDGE & EXPERIENCE LEVEL:
The Consultant resource(s) shall possess most of the following technical skills and experience:
 
• Minimum of 7+ years related VoIP support experience, preferably focused on Avaya.
• At least 5+ years supporting Call Center operations.
• Avaya hardware troubleshooting and management
• Avaya CM/AAM/IC/OA/WFO/AEP/AES/SAL troubleshooting and management
• Call Center support skills
• Understanding and adherence to ITIL change management
 


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