Job Summary

Telecommunications Engineer

  • Location:
    Austin, TX
  • Salary:
    65 $ - 70 $ / Hour
  • Job reference:
    US_EN_6_973379_1016053
  • Category:
    Telecommunications
  • Contract Type:
    Contract/Temporary

We are looking to hire a Telecommunications Engineer to join one of the largest software companies in the world located in Austin, TX.



The Retail Contact Center Operations Telecommunications Engineer is responsible for connectivity within contact center environment in support of the regional Online and Retail Store business requirements. Areas of focus will include day to day telephony setup, modification and troubleshooting of the IVR and routing logic; coordination of site launches; collaboration with other business units on joint projects or goals; and special project or business needs as they arise.



Responsibilities




  • Day to Day operational administrator for the global telephony enterprise

  • Support for Apple and vendor site locations across multiple countries

  • Represent the current telephony solution to project teams, business partners and other divisions within the region

  • Work with internal teams to define project requirements and expectations as telephony subject matter expert

  • Perform user acceptance testing on telephony environment, routing solutions and specialist tools

  • Manage regionally focused projects of varied size, set priorities and create measures to define success

  • Work with peer groups to determine how projects or changes may impact other global cross-functional teams

  • Tier 2 operations support for the contact center operations teams

  • May require on-call duty and non-standard hours

  • Travel - domestic and international approximately 10%



Requirements




  • Bachelor's Degree or equivalent

  • 3 or more years work experience in the contact center operations field

  • Experience designing and developing contact center systems/tools

  • Experience with Genesys SIP voice solutions

  • Ability to work quickly and efficiently under deadline pressure

  • Ability to handle numerous projects simultaneously

  • Ability to work effectively on global teams and accommodate time differences if necessary

  • Excellent verbal, written, and interpersonal communication skills



To be considered for this position, please contact Christopher Morales at Christopher.Morales@Modis.com



Apply Below!

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