Job Summary

Tier-3 Desktop Support Technician

  • Location:
    Cedar Rapids, Iowa
  • Job reference:
    US_EN_6_34508_59329393
  • Category:
    Information Systems
  • Contract Type:
    Contract/Temporary

Modis IT has an immediate job opening for a Deskside Support job in Cedar Rapids, IA with a Fortune 100 company that is known globally as a leader in the Information Technology industry. This company has a progressive environment that will allow you to sharpen your skills with new technology, while allowing for a high degree of independence in your work. We are looking for a technician with the skill set outlined below who is looking to make a commitment to a long-term contract. If you or anyone you know is looking for a new opportunity, take a moment to review this job description!
 
Duties and Responsibilities:
 


  • Ability to remain current with changing technology as it relates to Customer Support
  • Troubleshooting abilities consisting of Windows XP - 10 operating systems, network infrastructure, network configuration and PC hardware
  • Knowledgeable in hardware, operating systems and networking
  • Install new / rebuild existing PC’s configure hardware, peripherals, services, settings, directories, storage, among others
  • Knowledge of wireless networking and VPN technologies
  • Hardware break/fix maintenance and support
  • Imaging experience
  • Experience using a ticketing system, remote software, Active Directory

 
Knowledge and Skills Required:
 

  • Customer service experience
  • Excellent logical and problem solving-skills
  • Have exceptional communication skills, both written and oral
  • Be able to work independently as well as in a group setting
  • Excellent organizational and time management skills
  • Industry certifications preferred but not required

 
This Deskside Support job in Cedar Rapids, IA won't be open for long. If you are experienced in deskside support and considering new opportunities, we're interviewing candidates immediately ! Apply today!


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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