Job Summary

Tier III Desktop Support in Minneapolis, MN

  • Location:
    Minneapolis , Minnesota
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Tier III Desktop Support Job in Minneapolis, MN
A global marketing and communications company is looking to fill a Tier III Desktop Support position in Minneapolis, MN. The ideal candidate will have experience with Apple desktop hardware and software. This role requires at least 3+ years of Tier III experience.
Job Description:
Responsible for performing a wide array of onsite problem determination and resolution processes of PC and Apple desktop hardware and software by means of hardware maintenance, repairs, software installations and general configurations and support. Will have knowledge of support procedures for many applications including PCs, Apple Macintosh, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but work with a desk-side team of professionals in order to provide the client with optimal business results.
Main responsibilities for this role (but not limited to):
• Install new / rebuild existing PC’s and Macs configure hardware, peripherals, services, settings, directories, storage, among others.
• Perform daily system monitoring, verifying the integrity and availability of all hardware.
• Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
• Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to the deskside environment.
• Verifies completion of all scheduled jobs, including backups.
• Resolves problems and performs IMACs within all client SLAs.
• Provide on-going education and training to non-technical end-users.
• Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
Knowledge and skills required:
• Troubleshooting abilities consisting of Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
• Familiarity with how to troubleshoot and configure devices including iOS iPhones, iPads, and Mac books
• Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
• Excellent written and verbal communication skills.
• Ability to remain current with changing technology as it relates to Customer Support.
• Knowledge of multiple computer software applications.
If you are looking to improve your skills and further your career in IT, this is the perfect opportunity for you!  Apply today for the Tier III Desktop Support Job in Minneapolis, MN! For other opportunities available at Modis, go to
If you have not been introduced to Modis, we are a top 10 IT staffing company in the U.S.  We have over 65 locations in the United States and are owned by Adecco, Inc. which is the largest staffing company in the world.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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