Job Summary

Work-from-home Remote Help Desk Technician

  • Location:
    Matthews, North Carolina
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis Staffing Agency is currently searching for qualified candidates to fill a work-from-home Help Desk Support role with a Fortune 200 company. This is a 6-12 month contract-to-hire position. The interview process will be remote so candidates from any location across the nation are encouraged to apply. Below are the details of the role:

  • High School Diploma or GED
  • 3+ years of experience in a technical support environment
  • Active Directory and VPN are highly preferred
  • Experience with DCAC and UNIX is preferred
  • Troubleshooting Skills-Need to know what questions to ask to get to the root of the problem quickly
  • Good phone communication skills
  • Windows/Outlook software support
  • Moldable
  • Able to take direction
  • Multitasking
  • Good attendance (there is a point system)
  • Ability to thrive in an up-tempo high stress environment.


  • Provides technical support to users for basic computer related technical problems.  
  • Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.  
  • Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Experience with solving computer related problems.  
  • Experience with company products, operation systems and escalation policy.  
  • Good communication, interpersonal and organizational skills.  

If you believe that you would be a good fit for this position, please apply to the Remote Help Desk Technician job with Modis Staffing!


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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