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Helpdesk Analyst (entry level)

Ref: US_EN_6_971578_1444202

Posted on 31 May 2022
Job Location
Auburn Hills
Contract Type
  • Investigates and resolves computer software and hardware problems of users: Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, such as statistical, graphics, data base, printing, word processing, programming languages, electronic mail, and operating systems
  • Talks to user to learn procedures followed and source of error
  • Answers questions, applying knowledge of computer software, hardware, and procedures
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software, or by listening to and following instructions
  • Determines whether problem is caused by hardware, such as modem, printer, cables, or telephone
  • Talks with coworkers to research problem and find solution
  • Talks to programmers to explain software errors or to recommend changes to programs.
  • Equal Opportunity Employer/Veterans/Disabled

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