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Help Desk (Tier 2) Support Field Tech

Ref: US_EN_6_105447_1402302

Posted on 08 September 2021
Job Location
Houston, Texas
Contract Type
Information Systems

Tier 2 Help Desk Support Field Tech job is available through Modis in Houston, Texas. No C2C, no sponsorships; local candidates only. The Desktop Support Field Tech will have 5-7 years’ experience Tier 2 Help Desk support experience for small and medium businesses and preferably with a MSP (Managed Service Provider). The Field Tech will be responsible for implementation, support, maintenance, and management of IT services, networking, PC workstations, IT security, email, and disaster recovery for Small and Medium businesses.

Desktop Support Field Tech Responsibilities:

  • Server troubleshooting, installations & migrations
  • Switch and Router installation & management
  • Backup systems installation, management, and DR replication
  • Escalated Technical Support
  • Customer on-boarding/Project planning
  • Software support and management
  • Configuration/change management
  • Patch management & Troubleshooting
  • Vendor management
  • Documentation of technical information
  • Mentor team members on technical issues
  • Flexibility to work overtime and project specific schedules
  • Required Skills and Experience:

  • 3 years’ experience working for Managed Service Provider highly preferred. 
  • 5 years’ Desktop Support and Help Desk experience- this job is 30% desktop and 70% help desk. 
  • Active Directory (not installing or configuring)- set up user accounts, add users security group, disable accounts, share drives, mapping drives, locate DHCP)
  • Excellent interpersonal, verbal, and written communication skills required. Must be able to interact professionally with all levels of personnel in the organization and client sites.
  • SMB server support experience is a plus.
  • No job hoppers; must have good job tenure
  • Education:

  • Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 5 years’ experience
  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

    If you’d like to have a talk about this role or other similar positions, then get in touch!

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