Management Consulting

Smart thinking to unlock insight and enable decision making, creating clarity, capability, and the confidence to act.​ Modis Management Consulting (MMC) bring clarity and alignment to help obtain the business results you want. Results characterised by a clear strategy and high performance. Results that enable you to become a ‘lighthouse’ organisation.

Developing a business strategy that outlines the plan of action to achieve the vision and set objectives of your organisation to improve performance in the face of market disruptors and customer expectations.

We work with our clients to solve business problems utilising our empathy-led strategy method. We understand that supporting our clients to rapidly innovate in this fast-paced world is critical to business performance and adaptability to market disruptions.

Our unique design thinking approach to strategy development, combines data driven market and customer research, our understanding of technology and data disruptors/trends from our real-world experiences with an empathetic understanding of the goals, ambition and challenges inherent in your organisation.

This unique approach which combines our strategy acumen with technology strength, enable MMC to innovate and co-design with you the most appropriate strategy and culture to meet your organisational objectives.

Utilising our innovation and ideation/design thinking techniques we develop strategies to solve the right business problems.

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Translating your organisation’s strategic intent into operational capabilities. The operating model determines how, using people, process and embracing technology & data delivers to the business the value outlined by the strategy.

Our perspective on operating models is informed from our extensive industry experience in collaborating with our clients to address the challenges, disrupting industry and accelerating towards their strategic goals.
Operating Models translate organisations’ strategic intent into operational capabilities, determining how the business delivers the value outlined by business strategy. However, traditional, static operating models become redundant as soon as they are implemented due to the pace of change in modern businesses, who face:

  1. Fast-changing customer expectations – where clients don’t just expect more, but the expectations themselves also change quickly.
  2. Continuous evolution in ways of working and employee skills requirements – with organisations being required to adapt and accommodate employee expectations; at the same time facing challenges around talent sourcing, continuous capability development and flexibility.
  3. Exponential rate of technology change, which organisations need to embrace to disrupt the market and grow revenue, improve customer experience, or help redirect staff to higher value activities, with technology for agility and scalability.

We bring value with our Modis Management Consulting ‘Smart’ Operating Models, characterised by self-adjusting teams that embody an agile, customer-centred mindset. Our operating models focus on continuous innovation utilising agile capabilities, organisation, processes, data and technologies to enable the business to continue to adapt to achieve its strategic ambitions.
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Facilitating a process to help your organisation make decisions between competing options or a go / no go decision. Our decision conferencing methods and tools tackle situations where there is a need to choose between options or allocate scarce resources and agreement is required on the way forward.

Our Decision Conferences are designed for a group of decision-makers who have a choice to make between competing options or who are stuck on a ‘go / no go’ decision. Typical applications include Strategy Development; Investment Decisions; Organisational Design and Prioritisation or Resource Allocation decisions – in fact any situation where you need to choose between options or allocate scarce resources and you need agreement and a roadmap on the way forward.

It delivers clear, smart thinking with ‘best bet’ outcomes amidst uncertainty, resulting in a clear path forward.

A unique feature is the creation of a digital model of the decision, incorporating data and the judgements of the participants via real-time voting on their mobile devices. The model enables representation of the often-conflicting objectives expressed by participants and the inevitable uncertainty about future consequences. Our facilitating team runs the process - participants do not need any specific modelling expertise. They are the subject matter experts and are there to make considered judgements.

The entire process is designed to enhance engagement, diversity of thinking and reduce decision biases with the end result being enhanced Decision Quality. Participants develop a deeper shared understanding, focus on what really matters, and reach an aligned perspective regarding the final agreed outcome or set of recommendations and thus a commitment to action. We make explicit the assumptions and biases that underpin choices made via less robust approaches. This in turn enhances the objectivity of the outcome and ensures a clear audit trail of the final recommendation(s) - a strong governance value add.

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Supporting our clients to build a risk-aware culture, utilising data insights ande

and enabling technologies, so that they can continuously review and right-size their risk appetite against their risk profile, achieve an aggregated view of risks and opportunities and adopt an integrated approach to managing them with the ultimate objective of improved decision-making and performance, both to protect and optimise business assets and goals.

Risk is a part of every enterprise’s daily operation. Risk comes in different forms, and can cause varying degrees of disruption and damage - or alternatively, return varying rates of business value.

With the ultimate goal of improving decision-making and performance - both to protect and optimise business assets and goals - Modis Management Consulting helps organisations achieve an integrated perspective on their unique risk profile, comprising:

  • A set of practices and processes, supported by a risk-aware culture, data insights and enabling technologies
  • Continuous review and right-sizing of their risk appetite against their risk profile
  • An aggregated view of risks and opportunities, with an integrated approach to managing these

Our structured approach and Integrated Risk Management Model (IRMM©) assists client organisations in the management of governance, risk and compliance requirements by leveraging a holistic, enterprise-level risk management approach as opposed to a ‘siloed’ or reactive approach. We integrate the intertwined strategic, operational and digital domains of risk management, approaching them as a continuum that extends across the enterprise.

Our approach is scalable and tailored to client needs. The Modis IRMM© and accompanying digital maturity assessment tool brings rapid value, underpinned by a comprehensive set of principles, components, elements, tools, controls and actions that are tested and industry aligned. Equally, it dovetails with and builds upon any risk elements that clients may already have in place as it is based on industry best practice and aligns to standards already in use across major organisations (e.g. ISO 31000/ 9001/27001, COSO, COBIT5, OCEG).

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Enabling change by supporting you to create an environment that helps your staff to transition through the various emotional responses, behaviours and actions they feel as they embrace a new way of working. Our approach to managing change is characterised by working with our clients to face change challenges, build new capability and most important supporting them to lead the change themselves.

The pace of change and complexity of modern initiatives makes putting the best-laid strategies and plans into effect challenging. A lack of clarity and constantly changing agendas can lead to mistrust and teams and individuals focussing on their own interests Using best of breed models and strategic thinking, Modis Management Consulting works closely with our senior clients so they can help their people shift the way they think, behave and act. We partner with our clients to guide them on how to create an environment and that will enable their people to embrace new ways of working.

Our partnership approach helps organisations lead change resulting in them becoming resilient, self-managing organisations capable of successfully embracing change into the future and setting themselves up for ongoing success.

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We work with you to conceptualise brand new products, processes, and ideas, or to approach existing products, processes, and ideas in new ways. Our robust, design thinking led process will also embed innovation into the DNA of your organisation.

In the world of business, there are many different types of innovation that an organisation might pursue. These embrace but can extend beyond technology – into process and business model change. In Modis Management Consulting, we see technology is an enabler of innovation, identified once the problem has been accurately framed and solution options ideated.

The ideas and innovations we seek are not just for radical technological breakthroughs that transform business service delivery, but truly disruptive changes technology and/or business model shifts that disrupt markets and create new customer value propositions.

Critically, we spend time ‘walking in our client’s shoes’ to collaboratively get to the heart of the issue and identify their real needs. Via a series of structured workshops, we utilise design thinking methods to deliver ideation and innovation, leaning on Modis’s extensive and wide-ranging technology expertise to bring ideas to life in rapid prototypes.

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Working with you to utilise digital technologies and data to reimagine, or modify your existing business model, processes, culture, and customer experiences to meet business and market disruptions challenges.

Our approach brings together our strategy acumen and our digital expertise to design digital transformations and support their successful delivery.

Our approach to digital transformation is characterised by collaborative co-creation of your new digital business model and innovation mindset. Our technology strength and operating model expertise coupled with an empathetic change leadership style supports our clients to accelerate their digital transformation and positions them to keep transforming long after a Modis Management Consulting engagement ends.

Modis Management Consulting’s ‘Lighthouse’© Digital Transformation Framework is a blueprint that guides our clients to successfully achieve their strategic goals when undertaking a digital transformation. As illustrated in the overview diagram on the right, it outlines the overlapping areas to be considered in reimagining the business, understanding that no facet of the business is untouched by a digital transformation and acknowledging that the selection of technology is as important as the cultural changes required to be adopted.

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Business-critical decision making requires judgement in the face of uncertainty, conflicting information, competing priorities and overwhelming complexity.

Drawing on deep smarts in strategy and leadership, decision making, risk management, stakeholder engagement and high-performance teams, we ensure your team is on the same page, inspired by a common purpose, with a clear map to the future, a means of knowing whether you’re on track and ready to execute with confidence.

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Whether you’re looking to design and drive a large-scale business or digital transformation, lead a major program of work, shift to more agile ways of operating, or just need assistance with running key technology related projects and plotting an effective pathway through change, we bring expertise and evidenced based frameworks and capability to get you there.

We help you transform for sustainability and innovate to shape your future. Our team can support you to lead effectively, engage your people, customers, and stakeholders. We work with you to make sense of complexity, ensuring you have the right structures, talent, systems, and governance in place to transform your business for the fast- paced and ever evolving digital world.

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