Modis Service Centre | Modis

Service Centre

Release innovation with professional, outsourced IT services tailored to transform your business

Managed IT services for your business

Professional, outsourced IT services tailored to transform your business by modernising your IT systems, releasing innovation that’s backed globally by The Adecco Group.

You get better value from your managed IT services with an IT consulting company like Modis. We have delivered 20-25% cost savings for managed IT services leveraging our excellence in service delivery and global partnerships to provide outstanding IT consulting services.

You want an open door to greater expertise. We can transform your business by modernising your IT systems and releasing innovation.

Cost optimisation

  • Lower cost
  • Focus more on business value

Transformation

  • Consolidate IT suppliers
  • Increase IT capability

Innovation

  • Flexibility and scale
  • Greater reliability and stability

The benefits with Modis Service Centre

Your managed IT services can be delivered onsite and offsite with us. Many Government and Commercial organisations use our onsite, embedded application managed IT services. You can also take advantage of the Modis Service Centre for offsite delivery with your digital transformation projects.

This fits organisations of all sizes seeking individual application support or bundles of applications with Cloud hosting services. This provides an option that is a lower total cost to you, can flex in size, is still transparent and collaborative with contracted service levels and lets you reach into greater IT expertise. We use our deep domain knowledge in managed services excellence to add value to all of our clients, no matter what their size. This ensures that you can focus on your core business.

The Modis Service Centre provides a tailored support experience that includes our expertise in IT service management for custom developed web and mobile apps, off-the-shelf software and Cloud platforms.

Modis Service Centre - Application Support diagram

Your collaborative managed IT service

We bring the tools, processes and capabilities.

  • Non-production environments and source code management
  • Full engagement portal (Modis ServiceNow platform)
  • Primary, local, face-to-face contact
  • Full dashboard showing support progress and SLA performance
  • Email alerts
  • Mobile access

A customer centred approach

We work with you to design the managed IT service that fits your Business. You choose the scope of management and support required and the service levels needed.

Central to our service is the measurement of your satisfaction. Our support model considers the roles and location of resources. Under any model there are key roles that will be local and report our service performance to you, face-to-face.

Modis Service Centre - Customer Centric Support Model

Discrete project services

We have a pool of talented people ready.

  • Mobile application development
  • Testing services
  • Application development
  • Cloud computing and establishment of services
  • Rapid mixed team micro project services

We are able to deliver these services in a blended model with an onsite Technical or Delivery Lead.

Why choose Modis for your business?

  • We've achieved 100% SLA compliance across all customers for multiple years
  • Our average Net Promoter Score (NPS) of +28 exceeds recognised industry best practice for these services
  • We have the technology, industry and solution expertise to transform, innovate and re-energise your business

Modis Service Centre - 100% Compliance across all customers for multiple years

Fixed fee

  • Stability
  • Reassurance of service
  • Simplified budgeting

Application

  • Application based and level of service

Your account

  • Per user
  • Directly linked to your account

Ticket based

  • Ticket based support
  • Tiered bands of tickets