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OSS Support Engineer

Ref: BROADBEAN_536991637879722

on 25 November 2021
Macquarie Park, New South Wales
Contract Type

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Our client is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, they have uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet, Serving customers in over 100 countries. They are currently looking forward to hire an OSS support engineer.

A position within the Operation System Support (OSS) group. This position is focused on providing end to end system analysis, management and support of Operational Support Systems (OSS) in a 24x7 environment with accountability for system availability, performance, and usability on a day to day basis, along with performing complex and in depth analysis and investigation of system and network related problems.

The position will also be required to provide technical expert advice to peers and management, assist in the development and implementation of standards and procedures across the team, perform analysis and investigation of system and network reported problems, and liaise with internal and vendor staff along with various levels of business unit management groups.

A key component of this role will be to act as the subject matter expert for a variety of complex and evolving OSS and Network Management and Reporting systems, associated sub-systems and interfaces having responsibility for their efficient management and the achievement of availability and performance management KPIs. The role will also be responsible for advising management on key issues and direction where required, participation in implementations and upgrades, and manage end to end system and application faults and Tier 3 vendor support through to resolution.

Main activities and responsibilities of the role includes:

  • Maintaining the availability and performance of the OSS systems in a 24x7 environment including the Hardware, Operating Systems (Unix, Linux & Windows) , databases (Solid DB, Oracle, Sybase, MySQL) and terminal servers;
  • Technical support for all OSS services as well as vendor liaison regarding both problems and future enhancements;
  • Backup and system management of all platforms;
  • Incident and Problem management including Root Cause Analysis on major and repetitive faults;
  • Growth and remediation capacity forecasting;
  • Contributing/Maintaining the Disaster Recovery Plan and implementing annual contingency tests;
  • Controlling security and access, including user log-on and registration requirements and auditing;
  • All Change Management within the portfolio domain;
  • Review current business process related to OSS and to improve efficiencies;
  • Maintaining required levels of knowledge and documentation relating to the systems;
  • Liaise with vendors, T&P , and Network engineering groups to meet present and future business requirements;
  • To maximize the availability, performance, and integrity of Operation Support Systems.
  • Manage the minimization of impact to the customers of systems faults, planned changes, and maintenance windows.
  • Meet and exceed Operation Support Systems availability SLAs and fault resolution KPIs.
  • To provide a consistent high quality customer service.
  • To develop, maintain and adhere to fault and change management processes/procedures to improve system availability and data integrity.
  • To implement time management techniques to effectively manage multiple tasks with various priorities.
  • Exercises appropriate independent judgement and make responsible decisions.
  • Perform alarm reduction analysis, input into OSS NE alarm management strategy, and participate in the acceptance 'gate' role of OSS into Service Operations.
  • Undertake complex technical activities including planning, complex problem solving, and detailed analysis. Act as subject matter expert on relevant OSS systems, ensure management receives timely and accurate advice and recommendation on technical tasks eg planning and performing implementation of complex software upgrades.
  • Completion of special projects and assignments as required, including the maintenance and continued upgrade of procedures, processes, and associated documentation.
  • Adhere to local area procedures and practices, such as OH&S and security.
  • Assist in the development and refinement of OSS processes and practices.
  • Regularly interface with, & influence, other internal and external groups in order to coordinate and resolve process and technical issues, with regards to existing technology and the introduction of new technology as and when required.
  • Proactively pursue outstanding tasks within and outside the group to ensure objectives are met.
  • Coach, coordinate and guide the work of junior colleagues as required to raise the overall expertise within the team.
  • Gaining knowledge in any new products that are placed within OSS
  • Maintain an understanding of the products from end to end
  • Ability to analyse a fault and provide a most efficient solution for rectification within KPI
  • Ability to work on multiple faults simultaneously
  • Maintain a good and close relationship with other internal Optus groups especially on Network Assurance and engineering groups
  • Constant Knowledge updates and awareness on Optus IP, Transmission & Mobile network updates and changes.

You must have working rights in Australia. If this sounds like you please email your word format resume directly to . For a confidential discussion please call .

Deepa Shetty

Senior Account Manager

Tel (02) 8028 3142

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