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Service Desk Consultant

Ref: BROADBEAN_612241658992622

on 28 July 2022
Perth, Western Australia
Contract Type

Are you an IT Service Desk professional looking to develop your skills further and grow?

Most importantly do you have the commitment to stick on and grow within the organisation?

"Without commitment you cannot have depth in anything"

IT Service Desk Consultant - Level 1 / Level 2

Location - Perth

Contract Role - 6 months to begin with long term extension

(*Potential Full-time conversion for a committed individual)

The Company

Big financial institution dedicated to supporting the communities across Australia in which we live and work, helping to create a brighter future for all.

Extensive initiatives and policies in place to meet the commitment to being Australia's most accessible financial institution.

Building a bright future for all starts with caring for customers, community and one another, having the courage to lead by example and demonstrating commitment to doing what's right and getting things done. This is how we show we're worthy of the trust and confidence placed in us as Australia's leading financial institution.

The Role

To support the growing business the company has an exciting opportunity for Service Desk Consultant Level 1/ Level 2 professional to join their team.

This is a 6-month contract role to begin with long-term extension and potential full-time conversion for the right and committed professional who is looking to grow and develop skills further.

*CV submission deadline is Friday 29 July

Rate: $42+sup p/h

IT Service Desk Level 1 / Level 2

The Service Desk Consultant role revolves around a consistent customer service experience. Being Customer focused and willing do whatever it takes to achieve the best outcomes for our clients. This will all be accomplished by adhering to company's ticket handling policies and other processes. Working well within a team, being organised and sharing knowledge is needed to work through assigned priorities All the while, being technical to resolve issues efficiently, and apply sustainable resolutions.


  • Manage the ticket life cycle
  • Provide actions plans on all tickets L1/L2, report back to the Lead
  • Complete calls and tickets as per daily/weekly average
  • Adhere to ticket handling process
  • Work through issues and resolve them
  • Investigate and provide solutions
  • Follow the right escalation procedures
  • Work collaboratively with Lead and the team to balance work requirements
  • Provide customer service excellence
  • Engage client in friendly and professional manner
  • Adhere to company values (work as part of a team, reference core values)

Skills and Experience:

  • Min 1+ years' experience in the IT helpdesk/service desk
  • Tools used: ServiceNow/Jira/Other tools
  • Prior experience in a Financial Industry an advantage but not a must.

*Most important is your commitment towards the organisation - stick on and grow within.

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Rashmi on +61 2 8031 6212 OR

Joining Modis as a Consultant

  • Monthly Pay
  • No payrolling processing fees
  • Upskilling opportunities and training discounts
  • Consultant gatherings events
  • MODIS SME meet ups/information sessions
  • EAP Support Program
  • Dedicated Account Management Support Team

About Us

Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. By combining a unique service offering of Tech Consulting, Tech Talent Services and Tech Academy solutions Modis enables businesses to progress, scale and perform. Modis has a global footprint with 30,000+ consultants in over 20 countries focused on Cognitive Technologies,

Digital Transformation, Cloud & Infrastructure, Smart Ecosystem, and Industry 4.0 across the key sectors of Automotive & Transportation, Environmental & Energy, Software, Internet & Communication, Financial Services and Industrial Manufacturing.


Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"

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