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System Engineer-Level 3

Ref: BROADBEAN_697231658982498

on 28 July 2022
Location
Sydney Cbd, New South Wales
Contract Type
Permanent

Our client is a global leader in the technologies .Their solutions and services extend from the desktop to the cloud, and their client base spans a wide range of industries, from manufacturing to financial services, through to hospitality and not for profits.They are currently looking for L2/L3 service desk system engineer to help the service desk resolve tickets more efficiently. This includes providing extra guidance for Pre ICU/ICU client tickets and taking ownership of more difficult tickets raised to them through the escalation process.

Key Skills

  • Complete tickets as per weekly average
  • Adhere to ticket handling process
  • Attempt to provide first touch resolution (where possible)
  • Work through issues onsite to resolve them
  • Work collaboratively with manager and the team back in the office to balance onsite and office work requirements

KPI

  • On average complete 40 tickets per week
  • On average log 30 billable hours per week
  • On average, Ticket handling must be a minimum of 80% compliance with procedure
  • Completion of 1 training per month and achieve competency on the required assessment
  • Would be an advantage if you have MYOB AE/Account Right/System Release - Insolvency - Reckon Accounts

Technical Desirable skills

Infrastructure:

Storage / SAN: Overall

RAID technologies

LUN's / Fibre channel

Hardware Installation / Troubleshooting

HA/Virtualized environments: Overall

Hyper-V:

VMWare/ESXi:

Hyper-converge

Physical Server Hardware:

Troubleshooting:

Build/Upgrade components:

Rack & Stack (Installation of IT equipment)

Microsoft Server Operating systems

Server Installation:

Server configuration:

Server troubleshooting/fault finding:

Microsoft Roles

DHCP/DNS:

File Server / DFS:

AD/Group Policy:

IIS / Web:

Exchange On-Prem:

SQL Server:

You must have working rights in Australia.

If this sounds like you please email your word format resume directly to deepa.shetty@modis.com . For a confidential discussion please call .

Deepa Shetty

Senior Account Manager

Let's Connect

https://www.linkedin.com/in/deepa-shetty-88755438/ +61 2 80283142

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