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This year has proved to be just as tumultuous as 2020, with the effects of the pandemic continuing to create ripples through our workplaces and the economy. Many locations around Australia are still in lockdown with people currently transitioning to different types of employment and different working environments.
Whilst many workers and workplaces pivoted when the new lockdown measures came into play, the technology industry is thriving, with Covid-19 accelerating digitisation and enhancing the need for digital solutions further.
To fully understand the rising and shifting expectations of both employees and managers in this new era of work, the Adecco Group commissioned a study into attitudes, behaviours, and outlooks of office-based workers on the future of work. Resetting Normal: Defining the New Era of Work which you can download here, builds upon our original research of 2020, and expands on the outlook for the future of work for 2021 and beyond. Five key themes have emerged from the research.
Globally, workers want a hybrid working model where more than half of their time spent working is remote. The challenge for leaders is to build the right structures, technology, and resources to ensure this new way of working is future proof, looking beyond the location of their employees.
Technology is a key enabler to make hybrid work: Cloud infrastructures, cybersecurity, and digital transformation are key foundations for a successful next normal. To enable businesses to offer hybrid working, technology needs to be ready.
More workers want to shift from hours to an outcome-based culture, but companies and leaders struggle with performance management based on results. Measuring performance based on activity and time spent online is outdated and inadequate in the next normal. Companies must transition from evaluating work and workers on an hours input basis, to a results output criteria. Using technology and creating resources such as clear score cards, ongoing analysis, feedback processes, and collaborative and adapted actions will be key to link the success of teams and individuals to company success.
Workers want companies and leaders to increase their focus on supporting their wellbeing. Mental health is a global and universal issue, spanning all workers, regardless of age or gender. Compared to the 2020 survey, more people are saying their mental health has suffered. It is therefore a key future challenge for companies and leaders.
The usage of cognitive technologies for employee wellbeing can provide increased visibility into burn-out warning indicators and generate awareness amongst individuals and leaders to address the issue.
At a time when we are connected all the time, the workforce has never felt more disconnected and leaders must work had at reconnecting employees and re-inventing culture. With worker motivation, relationships, feelings of recognition and sense of team and culture deteriorating, leaders hold the key to re-connecting people to the company purpose, helping them feel like they belong, and providing them with motivational development and career opportunities.
Equipping leaders with upskilling, coaching, resources, and technology that will help them to better listen to and manage their teams, increase, and nurture motivation, and set a strong team morale and culture is a priority for businesses in the new hybrid working model.
Two-thirds of workers are confident that companies will start significant hiring again, and less than half are satisfied with career prospects at their company. Security, agency, culture, wellbeing, and development are most important to people going forward.
People have become more autonomous, agile, and proactive, taking it upon themselves to update their skills. They are ready for change, and they are looking at employers for more agency. Career development upskilling and reskilling opportunities are also key factors in the next chapters of their careers. In the future security, agency, a positive culture that nurtures good mental health and development are most important to workers. Companies must prioritize these to keep workers engaged. Nurturing stronger relationships and instilling a stronger sense of culture is key.
To continue to thrive in the new normal, organisations need to evolve and adapt to better meet the needs of their employees. Modis stands ready to help organisations navigate this new path. To read further insights from the 2021 Resetting Normal report, download report and white paper here.
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