Job Description - Dispatcher in Bruxelles
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Dispatcher

Ref: 60430

Posted on 07 May 2021
Job Location
Bruxelles
Contract Type
Contracted at Modis

Introduction

For our client in Brussel, we are looking for a junior dispatcher/ call management/planning FR/NL/EN.

Function information

• Promptly answer telephone calls in a professional way

• Focus on customer experience

• Keeps rigorous records and keeps team and customer updated on status and progress.

• Actively follow up on cases

• Follows established guidelines and interprets policies.

• Responsible for request creation and follow up (meet SLA, CMDP update)

• Competent in administration, managing a range of purchase order expediting tasks, ensuring that discrepancies are dealt with efficiency.

• Serves as a liaison with business units and employees regarding routine policies and practices.

• Responsible for the daily planning by creating tasks / dispatching calls.

• Able to anticipate requirements and changes within the supply chain.

• Works closely with the business / field engineers

• Incident follow up (meet SLA, CMDP update)

• Look pro-actively into solutions for customers.

• Exercises independent judgment within generally defined policies and practices to identify and select a solution. Involved in team decision-making process.

• Use customer knowledge to suggest changes to improve customer service.

• Evaluates unique circumstances and makes recommendations

• Can coach other administrators.

• Acts as an informed team member providing alerts/feedback to the Team Leader.

• Efficient communication towards the customer.

• Develop and enhance a good working relationship with all customers

Requirements

• Good keyboard skills and telephone techniques

• Good commercial skills

• Good analytical skills.

• Good knowledge of planner function/planning Tool.

• Good knowledge in some administrative tasks

• Good knowledge of SLA

• Good administrative skills and understanding of relevant processes.

• Profound organizational experience/knowledge and geographical skills

• Good knowledge of Microsoft Operating systems

• Good knowledge of MS Office Suite

• Good knowledge in the required hardware product range

• Flexible attitude.

• Team player

• Can work structured and has good organizational skills

• Be able to work unsupervised against a deadline.

• Stress resistant

• Critical spirit and capacities of analyses

• Pro-active

• Discipline, punctuality and having an eye for details

Languages

• Be able to speak and write correctly in Dutch, French and English

• Very good customer service, telephone, oral and written skills

Offer

We offer a permanent contract with interesting projects.

Contact

Interested ? Feel free to sent your CV to sylvie.antoine@modisbelgium.be

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