Data Center and Network Services

Data Center and Network Services - L1 & L2 Outsourcing

Business Need

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We were tasked with transitioning JCI functions offshore from the US. The initial scope was for a 24x7 solution for L1 and L2 engineers.

This extended to further providing single sign-on server and application support.



We provided full L1 technical support for Identity Management and SSO Federation Services support for SiteMinder.

We also provided the talent for L2 advanced technical and server support for SS Federation Services and SiteMinder.


The client saw the results of a fully outsourced model for the delivery of the 24x7 operation for both L1 and L2 tiers.

We manage the full scope of employees for the function, including: recruitment, training, operations, quality and HR development together with provisioning of the infrastructure and hardware.


Main Technologies

  • Single Sign-On
  • Active Directory
  • Federated services  
  • Unix / Win Server
  • DNS/DNS zones
  • Networking
  • PowerShell scripting

Identity &  Access Management

  • Add / Remove / Modify DNS – external and internal
  • Add / Remove / Modify Security groups in AD with FIM tool Supporting Provisioning accounts using PowerShell script
  • Disaster Recovery
  • Troubleshooting

Single Sign-on Support

  • SiteMinder agent implementation
  • SiteMinder Federation implementation
  • SiteMinder server decommissioning
  • SiteMinder troubleshooting