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Assessment Administrator

Ref: 5849

Posted on 11 June 2021
Contract Type
Permanent

Position Highlights

On this role you will be responsible for:

  • Understand Talent Portal set up and administration standard operating procedure 
  • Use information on intake form to set up Talent Portal for project
  • Using standard communication templates or template for project, request participant or rater information for set up from participants
  • Set up participants and 360 raters in the system
  • As needed, respond to inbox requests including: Checking/re-sending assessment invitations; Answer standard questions and/or escalate questions to the project team
  • Update participant assessment with new deadlines as needed
  • Address questions from internal teams about accessing reports (participants and coaches)
  • Follow procedure for whitelisting questions
  • Check the status of assessment status according to schedule
  • Run and distribute completion and progress reports to project teams at sent intervals
  • Send reminders or status reports as indicated on intake form
  • Reporting suspected defects or errors
  • Escalating Tier 2 and 3 issues
  • Check shared email box and respond proactively to requests (according to standard or project SLAs)

If you have:

  • At least 1-year experience as administrative support
  • Experience with shared mailbox
  • Proactive and professional attitude
  • Able to work with tight deadlines with high quality
  • Able to identify and escalate issues in a timely manner
  • Detail and quality orientated (checks own work to ensure quality)
  • Very good PC and Internet user skills 
  • Experience with MS Office applications Word, Excel and PowerPoint 
  • Great English skills

You will get:

  • Recognition awards
  • Additional health coverage
  • Upskilling Training Programs
  • Food and Gift vouchers
  • Special offers and discounts
  • Performance-based bonuses
  • Connect-A-Friend Initiative Program
  • Sport cards
  • Charity and sport initiatives
  • Competitive remuneration package