Position Highlights

Responsibilities:

Define configuration specifications, KPIs and business and reporting requirements
Own and develop relationship with partners to optimize and enhance our integration
Help design, document and maintain system processes
Report on common sources of technical issues or questions
Communicate key insights, findings and recommendations to the product team
Constantly be on the lookout for ways to improve monitoring
Perform Quality Assurance - discover issues, suggest changes and better solutions to the customer

Requirements:

At least 3 years' previous experience in Business/Systems Analysis or Quality Assurance
Proven experience in eliciting requirements and testing
Experience in analyzing data to draw business-relevant conclusions using visualization techniques and tools
Experience soliciting, gathering, and analyzing user input and requirements
Experience documenting user stories and creating wireframes and process flow dia-grams
Experience collaborating with business stakeholders and generating process documenta-tion
Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
Excellent organizational skills including ability to self-start own task assignments
Strong presentation, communication and interpersonal skills
Experience working in an Agile environment
Fluency in English

As an advantage will be considered:

Experience using Salesforce or similar CRM Products to develop client or business solu-tions
Experience in configuring Salesforce or similar CRM Product, including workflows, val-idation rules, and security controls
Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

We offer:

Business Analyst