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Case Coordinator with English (Day & Night Shifts)

Ref: 6149

Posted on 06 October 2021
Contract Type
Permanent

Position Highlights

The Case Coordinator is responsible to perform the mentioned activities on one or multiple accounts as per the process documents and the defined quality standards. When required he/she needs to prepare reports for internal or external use, regarding the performed activities per account. 

As a Case Coordinator you will be responsible for:

  • Transfering cases from the Customer's tool/email in the client's tool
  • Being the first line of inquiry for customer requests
  • Proceeding with the case in a timely manner
  • Real-time collection of customers/devices data and validation of its accuracy
  • Ensuring that the customer is entitled to the service, validates customer contract details
  • Monitoring the open cases as defined by the accounting process and responds to the Client's inquiries mainly via email in a professional way
  • Preparing reports in Excel. 

If you have:

  • ​​​​Fluency in English language
  • Experience in working with Microsoft Office
  • Excellent communication and self-organization skills
  • Ability to adapt to a fast-changing environment.

You will get:

  • Upskilling Training Programs  
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food vouchers
  • Sport cards 
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sports initiatives.