Return to jobs

Customer Service Agent with German (24/7)

Ref: 5967

Posted on 10 August 2021
Contract Type

Position Highlights

А typical working day would be::

  • Managing service requests through different access channels
  • Ensuring that the customer is entitled to the service, validates customer contract details
  • Managing customer expectations and identifies customer problems
  • Performing re-entitlement and clarification and contacts customer in case clarifications are needed
  • Performing end-to-end monitoring of critical events and ensures fluid handling
  • Handling on-time customer escalations and complex situations

And we are expecting from you:

  • Excellent level of written and verbal communication in German
  • Excellent language skills in English
  • Very good analytical and problem-solving skills
  • Ability to work on day/night shifts

Join us and enjoy our benefits:

  • Additional health coverage (medical and dental care)
  • Upskilling and reskilling training programs
  • Food vouchers
  • Competitive remuneration package
  • Connect-A-Friend bonus program
  • Recognition awards
  • Special offers and discounts
  • Sport cards
  • Charity and sport initiatives