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Customer Service Agent with German (24/7)

Ref: 5967

Posted on 25 November 2021
Contract Type

In the converging world of IT and engineering, Modis pioneers Smart Industry. Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation. 

Today we are giving you the chance to start an exciting adventure in one of the biggest IT companies at the position of Customer Service Agent with German (24/7).

Position Highlights

А typical working day would be::

  • Managing service requests through different access channels
  • Ensuring that the customer is entitled to the service, validates customer contract details
  • Managing customer expectations and identifies customer problems
  • Performing re-entitlement and clarification and contacts customer in case clarifications are needed
  • Performing end-to-end monitoring of critical events and ensures fluid handling
  • Handling on-time customer escalations and complex situations

And we are expecting from you:

  • Excellent level of written and verbal communication in German
  • Excellent language skills in English
  • Very good analytical and problem-solving skills
  • Ability to work on day/night shifts

Join us and enjoy our benefits:

  • Additional health coverage (medical and dental care)
  • Upskilling and reskilling training programs
  • Food vouchers
  • Competitive remuneration package
  • Connect-A-Friend bonus program
  • Recognition awards
  • Special offers and discounts
  • Sport cards
  • Charity and sport initiatives

The contract for this role is Temporary with the possibility to be extended.

If you're ready to join our community of experts, apply now! We can't wait to hear from you.

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.