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Customer Service Agent with Russian

Ref: 5320

Posted on 08 January 2021
Contract Type

Position Highlights

As a Customer Service Agent you will be responsible for:

  • Managing service requests through different access channels
  • Ensuring that the customer is entitled to the service, validates customer contract details
  • Managing customer expectations and identifies customer problems
  • Performing re-entitlement and clarification and contacts customer in case clarifications are needed
  • Performing end-to-end monitoring of critical events and ensures fluid handling
  • Handling on time customer escalations and complex situations

If you have:

  • Excellent language skills in English
  • Excellent level of written and verbal communication in Russian
  • Very good analytical and problem solving skills
  • Ability to work on shifts

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Charity and sport initiatives