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Customer Service Agent

Ref: 5968

Four days ago
Contract Type

Job Description


  • Deliver 24/7 corporate client account support by monitoring and administrating of customer IT Environment;
  • Provide resolution following SOPs (Standard Operation Procedures) working closely with the senior Engineering staff within the team;
  • Timely respond to customers inquiries; Manages customer expectations;
  • Keep customers informed, set and follow commitments, keep precise case documentation and case ownership;
  • Coordinate support activities and interact with other support teams;
  • Communicate effectively with Technical and Non-Technical stakeholders;