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Data Center Monitoring Engineer with German

Ref: 5039

Posted on 17 August 2020
Contract Type
Temporary
Position Highlights

As a Data Center Monitoring Engineer you will:

  • Deliver 24/7 corporate client account support by monitoring customer IT Environment.
  • Monitor and report health status, performance and availability of the infrastructure and applications in scope
  • Administer and resolve incidents and requests following SOPs (Standard Operation Procedures) working closely with the senior Engineering staff within the team 
  • Generate reports using the standard tooling solution
  • Timely respond to customers inquiries
  • Escalate to the appropriate vendor and co-ordinate the resolution of supported hardware
  • Manages customer expectations 
  • Keeps customers informed, sets and follows commitments, keeps precise case documentation and case ownership
  • Coordinate support activities and interact with other support teams
  • Communicate effectively with Technical and Non-Technical stakeholders 
  • Participate in ITIL based change management, Problem management, incident management.

Requirements:

  • Excellent written and verbal German and English language
  • Good analytical skills and ability to isolate and solve problems and to follow the predefined process
  • Ability to effectively interact with people at all levels, across all geographic regions.
  • Excellent communication skills and ability to work in a team

The following skills will be considered an advantage:

  • Relevant experience in Customer or Technical Support
  • Operating systems, server, storage & back-up, network support or application  knowledge
  • Information Technology Information Library (ITIL) knowledge
  • Experience in IT Outsourcing and Managed Services

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and sport initiatives