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L1 Data Center Monitoring Engineer

Ref: 6140

Posted on 06 October 2021
Contract Type
Permanent

Position Highlights

In this role you will be responsible for: 

  • Delivering 24/7 corporate client account support by monitoring customer IT Environment.
  • Monitoring and reporting health status, performance, and availability of the infrastructure and applications in scope
  • Administering and resolving incidents and requests following SOPs (Standard Operation Procedures), working closely with L2 and L3 support groups
  • Generating reports using the standard tooling solution
  • Timely responding to customers inquiries
  • Escalating to the appropriate L2/3 teams or vendor groups, and co-ordinate the resolution of tickets
  • Managing customer expectations by keeping them informed, setting and following commitments, keeps precise case documentation and case ownership
  • Communicating effectively with Technical and Non-Technical stakeholders 
  • Participating in ITIL-based change management, Problem Management, Incident management.

If you have: 

  • At least 2 years of experience in Technical Support
  • Excellent written and verbal English language
  • Good analytical skills and ability to isolate and solve problems and to follow the predefined process
  • Ability to effectively interact with people at all levels, across all geographic regions.
  • Operating systems, server, storage & back-up, network support, application knowledge
  • Information Technology Information Library (ITIL) knowledge
  • Experience working in multi-Tier support environment 

You will get: 

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food vouchers
  • Sport cards 
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives