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Linux Cloud Support Engineer(night shifts)

Ref: 5250

Posted on 16 December 2020
Contract Type

Position Hilights

You will be responsible for:

  • Taking ownership of any assigned incidents
  • Defining an action plan for a detailed diagnosis with the aim of resolving the incident and restoring normal services of the client
  • Efficient usage of technical scripts, diagnostic tools, and a known error database is required
  • Detection and initiation of the Problem record (PMR) - Initial categorization, classification, and prioritization of the problem record
  • Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes

If you have:

  • 2 +   years of experience in IT Operations, infrastructure services support operations monitoring, and end-user support
  • Solid experience in Unix/Linux Support and
  • Good understanding of AWS administration
  • An understanding of ITSM\ITIL processes, preferably ITIL trained
  • A Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications
  • Very good level of English language (B2 level is desired)
  • Willingness to work on night shifts – Mon - Fri (6:00 PM to 3:00 AM)

We offer:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and Sport initiatives