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Multi-Technology Senior Support Engineer

Ref: 4130

Posted on 26 November 2019
Contract Type
Job Description

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Multi-Technology Senior Support Engineer. As a Multi-Technology Senior Support Engineer you will be responsible for:

  • Taking ownership of any assigned incidents
  • Defining an action plan for a detailed diagnosis with the aim of resolving the incident and restoring normal services of the client
  • Efficient usage of technical scripts, diagnostic tools, and a known error database is required
  • Detection and initiation of the Problem record (PMR) - Initial categorization, classification, and prioritization of the problem record
  • Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes
  • Performing any administrative, operational or service related tasks with the highest quality and according to predefined timelines
  • Main focus on Network

If you have:

  •  2 - 3 years of experience in IT Operations, infrastructure services support (Systems NT, UX, Backups, DB’s or Network management), operations monitoring and end-user support
  • A good understanding of Server Administration with a CCNA (for Network Roles) or an MCP in Windows Server or Unix/Linux Equivalent
  • An understanding of ITSM\ITIL processes, preferably ITIL trained
  • A Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications (MCSE, Oracle/MCDBA, CCNP, SNIA) will be considered an advantage
  • Very good level of English language (B2 level is desired)
  • Willingness to work on shifts (8 or 12 hours shifts including night-shifts)

Technical Skills (two or more of the following required):

  • Windows Server Operations (Mandatory)
  • Network Services Management & Troubleshooting
  • Linux/Unix Server Operations
  • Hardware Maintenance
  • Virtualization Technologies (VMWare, Hyper – V, Citrix, etc.)
  • Backup and SAN technologies
  • Database Technologies (MySQL, MSSQL, Oracle, etc.)
  • .NET & SharePoint Technologies
  • Batch & Scheduling Technologies
  • Messaging Technologies (MS Exchange & Lotus Domino)
  • Unify Communication Technologies (Skype for Business, Lync)

If you’d like to have a talk about this role or other similar positions, then get in touch!

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