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Multi-Technology Senior Support Engineer

Ref: 6935

Posted on 15 June 2022
Contract Type

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Currently, we are looking for a Senior Multi-Technology Support Engineer, Fully Remote Opportunity.

Job Description

Key Responsibilities & Duties:

  • Take ownership of any reported incidents. Resolve support issues that have escalated via the local infrastructure or troubleshoot the cloud.
  • Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA.
  • Design and deploy functional networks such as LAN, WAN, and WLAN
  • Configure and install software, servers, routers and other network devices
  • Monitor network performance on a regular basis
  • Performing the routine tasks that keep an infrastructure running is a core part of the role
  • Build strong working relationship with Operational Team Lead, Helpdesk Engineers and IT Managers from different departments within the company
  • Maintain and update the technical reports on a timely basis
  • Suggest improvements to boost the network’s capacity, performance, and scalability

If you have:

  • 2 to 3 years of experience in IT Operations, infrastructure services support, operations monitoring and end-user support
  • Very good level of English language 
  • A good understanding of Server Administration with Windows Server (Active Directory account management) and Office 365
  • A Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent certifications will be considered an advantage

We offer:

  • Work from home option
  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards  
  • Competitive remuneration package 
  • Performance-based bonuses
  • Charity and sport initiatives

Connect smarter with us!

Our recruitment process is fully remote! You can meet our recruitment specialists and hiring managers online!

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.