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Proactive Service Agent

Ref: 5830

Posted on 11 June 2021
Contract Type
Permanent

Position Highlights

Responsibilities: 

  • Analytics of Data from client's management tools
  • Proactive engagement with end users for identified issues
  • Problem Management support
  • Knowledge management support 
  • Ownership of Cloud Café portal
  • Routing of service requests to 3rd party providers
  • Follow-through on open service requests with 3rd parties

Requirements:

  • Minimum 1-2 years of experience in a technical service role
  • Advanced technical knowledge of HP PC products
  • Advanced knowledge of core SW products
  • Excellent written and verbal communication in English and Bulgarian 
  • Excellent communication and presentation skills, including customer communication
  • Very strong organizational skills, ability for result-oriented standalone management
  • Positive can-do attitude, no-stone-left-unturned approach, innovative thinking
  • Excellent mastery of the MS Office Suite

You will get:

  • Competitive remuneration package;
  • Multinational corporate environment;
  • Health coverage and food vouchers;
  • A chance to improve your IT and communication skills; 
  • Opportunities for professional development;
  • A chance to join our social and sports initiatives;
  • Onboarding program and regular training;