Return to jobs

Remote Hardware Support Engineer with French

Ref: 5036

Five days ago
Contract Type
Temporary
Position Highlights

On this role you will be responsible for:

  • Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
  • Developing strategies and procedures to improve the performance of customer environments
  • Performing root cause analysis and provide post-incident reports
  • Applying subject matter knowledge to solve complex technical problems
  • Proactively assist internal or external businesses and end-users to avoid or reduce problem occurrence

Requirements:

  • 5+ years of experience in a customer support function
  • Excellent French and English language skills
  • Degree in Computer Science or related area of study
  • Exceptional troubleshooting skills in a technical environment and proven remote support experience
  • Proven hardware knowledge of computing, storage, and peripheral devices
  • Concepts of Local Area Networking (TCP/IP, Switches, Routers)
  • Practical experience with Unix/Linux will be considered as an advantage

We offer:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Charity and sport initiatives