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Server Desk Agent with German

Ref: 6405

Posted on 13 July 2022
Contract Type

Connecting businesses and tech talents in a fast-changing world. This is what describes best the mission of Modis as a global leader in workforce, skilling, and consulting solutions for our partners. As part of the Adecco Group, our brand is present in 20 countries delivering services and solutions in the so-called “Smart Industry” areas and employing 30,000 people.

With more than 15 years of experience in Bulgaria, we deliver IT Service Desk, Data Center and Network Services, End-User Device Support (Desktop & Mobile), Application Development and Support, and BPO Solutions to more than 40 multinational companies. We have grown to 1400 employees in our 3 office locations and now we are looking for more talents to join us in our mission.

Position Highlights


  • Server-side day to day work is: server restart, service check, and restart; Eventviewer / syslogs check; System resource usage check (CPU, filesystem, RAM)
  • Data Protector server-side issues. The responsibility of the agent is to investigate in Back up Log within Data Protector. Online Backup job restart. Offline SAP/Oracle backup check (~ log check)
  • SAP systems - troubleshooting and problem removal; usage of SAP transactions; service- stop/restart; error log check
  • Database (MSSQL, Oracle) – troubleshooting, service/instance – stop/restart; Tablespace modification; work with wallets (Oracle Transparent Data Encryption (TDE))
  • Postfix/Exchange servers – troubleshoot; problem confirmation and ticket dispatch;
  • Server Hardware – general hardware failure diagnosis; opening and coordination of hardware cases with the corresponding HW and Data Centre teams;
  • Handle E-mails - Service requests are received via e-mail, which can result in opening of tickets;


  • High level of written and verbal German language;
  • Is able to research and find solutions when  encounters unfamiliar technical situations
  • In-depth knowledge of: (Windows Server 2003/200,Linux RHEL/SuSe,HP-UX,Database (MSSQL, Oracle),SAP,Data Protector)

Sounds interesting? Connect with us, we are waiting for you.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.