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Service Desk Administrator with Italian

Ref: 5495

Posted on 15 February 2021
Contract Type

Position Highlights

As Service Desk Administrator you will be responsible to:

  • Be the first line of inquiry for customer calls. Log the call into a database
  • Real-time collection of customers/devices data and validation of its accuracy
  • Ensure that the customer is entitled to the service, validate customer contact details
  • Manage the service requests through telephone and provide basic information on the already opened service requests
  • Manage multiple tasks or cases simultaneously with minimal supervision
  • Keep call/case documentation as per requirement
  • Meet the deadlines and keeps the service level agreements
  • Be compliant with all internal policies, rules, and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager

If you have:

  • High level of written and verbal English and Italian
  • Ability to work on a 24x7 shift rotation
  • Strong technical skills
  • Ability to proactively learn new technologies, processes and search for solutions

You will get:

  • Upskilling Training Programs
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards  
  • Competitive remuneration package  
  • Performance-based bonuses
  • Charity and Sport initiatives