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Service Desk Administrator with Italian

Ref: 6370

Posted on 10 January 2022
Contract Type
Permanent

In the converging world of IT and engineering, Modis pioneers Smart Industry. Modis delivers cross-industry IT and digital engineering expertise to accelerate innovation and digital transformation.

Today we are giving you the chance to start an exciting adventure in one of the biggest IT companies at the position of Service Desk Administrator with Italian

Position Highlights

Responsibilities: 

  • Be first line of enquiry for customer calls. Logs the call in to a data base
  • Real-time collection of customers/devices data and validation of its accuracy
  • Ensures that the customer is entitled to the service, validates customer contract details
  • Manages the service requests through telephone and provide basic information on the already opened service requests

Requirements: 

  • Italian language – B2 or higher
  • Basic English – B1 or higher
  • Excellent communication skills
  • Excellent customer service skills
  • Accuracy and precision
  • Ability to adopt, take timely decisions and recognize potential customer dissatisfaction
  • Ability to work with business processes

Benefits: 

  • Competitive remuneration package;
  • Work in a multinational corporate environment;
  • Initial training program; 
  • Standard working time;
  • Additional health coverage;
  • Food vouchers. 

Our recruitment process will be fully remote for your safety! You can meet our hiring managers and recruitment specialists online!

Only short-listed candidates will be contacted. All applications will be treated with strict confidentiality.