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Service Desk Administrator with Italian

Ref: 7155

Posted on 12 October 2022
Contract Type

Modis and AKKA Technologies (soon to become Akkodis) are joining forces to build a global Smart Industry powerhouse in Engineering and Digital Solutions.

With more than 15 years of experience in Bulgaria, we deliver technology solutions in IT, Software, Cloud, and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.


  • Be first line of enquiry for customer calls. Log the call in to a data base
  • Real-time collection of customers/devices data and validation of its accuracy
  • Ensure that the customer is entitled to the service, validate customer contract details
  • Manage the service requests through telephone and provide basic information on the already opened service requests
  • Manage multiple tasks or cases simultaneously with minimal supervision
  • Keep call/case documentation as per requirement
  • Meet the deadlines and keeps the service level agreements
  • Be compliant with all internal policies, rules and procedures and ensures performance as per all work instructions and/or orders (written and oral), legally assigned to him/her by his/her direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager


  • High level of written and verbal English and Italian
  • Good technical skills
  • Ability to proactively learn new technologies, processes and search for solutions

You will get:

  • Competitive remuneration package
  • Performance-based bonuses
  • Referral bonus program
  • 24 days annual paid leave
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more)
  • Free Psychological Counselling via Green line and on the spot
  • Newborn or newly adopted child bonus
  • Food vouchers - 150 BGN/month
  • Upskilling & reskilling training programs and e-learning hub
  • Recognition awards
  • Sports cards (partially covered by the employer) and company sports initiatives
  • Special company discounts
  • Various social and charity initiatives


The future is here for the making. Are you ready?

Let’s make the incredible happen.