Job Description - 1st Line Technical Support with French
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1st Line Technical Support with French

Ref: 2770

Posted on 26 November 2018
Job Location
Sofia
Contract Type
Permanent

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of a Level 1 Agent with French.

As a Level 1 Agent you will be responsible for: 

  • Consult, help and handle French-speaking customers by phone and e-mail
  • Analyze clients' problems and provide a relevant solution within an agreed time frame
  • Timely escalate complex cases towards other teams, when needed
  • Protect confidential and sensitive information and materials
  • Collaborate positively with other team members to provide high-quality support

If you have:

  • Fluency in French and good level of English language
  • Customer handling skills and ability to analyze problems
  • Good computer literacy and keyboard skills
  • Desire and passion to work in a multinational team

You will get:

  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and Sport initiatives
  • Flexible working time (4 or 6-hour shifts in the time frame 7:00 - 19:00h)

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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