Job Description - Advanced Technical Support Analyst with Italian
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Advanced Technical Support Analyst with Italian

Ref: 2866

Posted on 02 January 2019
Job Location
Sofia
Contract Type
Permanent

Today we are giving you the chance to build a career in one of the biggest IT outsourcing companies at the position of  an Advanced Technical Support Analyst with Italian!

As an Advanced Technical Support Analyst you will be responsible for: 

  • Taking ownership of all tickets routed to you; 
  • Resolving these tickets or route them to the appropriate Resolution Group, which requires a higher level of technical analysis.

If you have:

  • Fluency in Italian, good skills in English;
  • At least one year of experience in a technical position;
  • Analytical IT troubleshooting skills and ability to solve common IT issues/troubleshooting related to:

- Internet 

- MS Office

- Windows Server

- Active Directory

- Cluster

  • Remote Access /other Terminal Services application for remote access;
  • Ability to troubleshoot portable devices, to research and find solutions to unfamiliar technical situations;
  • Experience in a Helpdesk environment would be considered as an advantage.

You will get :

  • Upskilling Training Programs 
  • Recognition awards
  • Additional health coverage
  • Special offers and discounts
  • Food and Gift vouchers
  • Sport cards 
  • Competitive remuneration package
  • Performance-based bonuses
  • Charity and sport initiatives

For us, understanding your ambitions and helping you to achieve them are just the beginning of our task. We will train and encourage you to innovate and unlock new ways of working.

If you’d like to have a talk about this role or other similar positions, then get in touch!

Cecile
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